Our Return System Has Moved

How it Works

Select items to return

Get prepaid return label

Send it back ASAP

Common Returns Questions

Is it easy to return items?

Absolutely! It's super easy to return stuff in our store. Once your return is authorized by our system, you'll receive step-by-step instructions and a prepaid shipping label via email. 

How soon will I get my refund?

That timeline begins once your items are inspected by the store.  This typically takes about 2 - 14 business days after we receive the item. This takes a bit longer after large sales events because we get a lot of returns. ;)

Do you guys charge fees?

Great question! The answer is YES.  As of January 1, 2019, we will deduct a 10% inspection fee (rounded up to the nearest dollar; $10 minimum fee) from  all returns. This includes exchanges to store credit and refunds to original payment method, regardless of the reason for the return. 

Don't you offer free exchanges? (Answer: Not any more)

We used to, but had to stop because too many people used the generosity of this former policy to steal from our store.  It costs a lot of money to send out all these products with free shipping and great discounts. Make no bones about it, we lost our shirts to folks who thought our free exchanges were a great way to get an endless supply of Instagram looks or holiday hair on our dime. Unfortunately, we had to put a stop to it to keep the lights on. 

Who pays for the return shipping? 

You do. We don't like surprising people, so please know up front that you are responsible for this expense. We hope you'll consider that fair, since we more than likely paid to ship the item to you in the first place at our expense.  

Can I send the package back with my own shipping method independent of this system? 

Alas, no. All returns must be sent back to us with a valid RMA via this system to be considered eligible for return. To do this, you must use the autogenerated label from this system.

How long do I have to initiate my return?  

You have a 45 calendar day window to return any eligible wig or topper after it has been delivered to the address you provided to us at the time of checkout. (Note: We cannot accept responsibility for items that are lost or stolen -- or any other delivery issues -- associated with an insecure or otherwise bad mailing address. See full policy for details.) 

What can I send back? (What are the eligibility requirements?)

Think of it a like the old adage: "You break it, you bought it." It makes sense, if you think about it.  No one will want to buy your returned item if you style it or mess it up before they get it. (See full policy for details.)

What happens if my item isn't eligible, even after I send it in for return?

If we can't resell it and it's not defective, we will send it back to you at our expense and reject the return or exchange. All inspection determinations are final and cannot be appealed. Please see our full store policies for details. 

What items are non-returnable?